Trustpilot is a consumer reviews site that allows customers to leave feedback about companies they’ve bought from. It also lets businesses respond to customer feedback and rate them.
It’s free for customers to write reviews and businesses can read them, but they can’t change or censor them. Reviewers must enter their email address to verify their identity and check a box indicating they are writing honestly about their experiences with the company before they can submit their review.
What is Trustpilot?
Trustpilot is an online review platform that lets customers share their experiences with products and services. It also provides businesses with a platform to gather feedback and improve their reputations.
The site is free to use, although there are also paid plans that allow brands to have more control over their reviews and other features. The Lite plan is available from PS165 a month, while the Pro plan costs PS449 a month.
It’s important to respond to reviews that are written about your business on Trustpilot. This helps show the people behind the business, and it’s also a good way to show customers that you care about their opinions.
However, you should be aware that many reviews on Trustpilot are fake. This is because every review platform attracts spam comments and submissions.
How can I write a review?
You can write a review about any product or service you’ve purchased from a business. But it’s most common to see reviews about buying or visiting a business.
Similarly, you can also write a review about your experience with a business’s customer service. However, you must be invited to do so.
You can even write a review about your most memorable moment with a business. As a business, you may want to consider offering a small token of appreciation for a well-written review. You could offer an incentive such as a free gift or discount voucher, or a small percentage off your next purchase. Alternatively, you could simply thank your customers for their feedback by sending them a link to Trustpilot. By doing this, you can gather valuable insights into how to improve your products and services.
How can I respond to a review?
Whether you receive a positive or negative review, responding to your customers can be an effective way of showcasing your company’s excellent customer service. It can also increase brand loyalty.
It’s also worth re-reading your previous replies to ensure you’ve been consistent in your approach. Then, use your reply to thank your customers for their feedback and encourage them to get in touch with you in the future.
Responding to reviews on Trustpilot uk reviews can be a great way to show potential and existing customers that your business values their feedback. However, it’s important to understand that people will take note of how you respond to a review, so you want to ensure it’s brief and professional.
How can I remove a review?
If you’re a business owner, you know how important it is to have a good reputation online. That includes your client reviews, which often provide insights into how you can improve your services to make a better impression on customers.
Having negative Trustpilot reviews on your profile can be a serious problem. Not only do they affect your online reputation, but they can also negatively impact search results.
To remove a review, log into your account and locate the review you want to delete from your list. At the bottom right, click the Flag icon.
Harmful reviews include comments that contain hate speech, threats, obscenities or defamation. They also include comments with identifying personal and contact information, such as names, addresses, email addresses or phone numbers.
How can I ask Trustpilot to review a review?
If you are a customer and want to ask Trustpilot to review your experience of a business, you can find out how to do this in our guide. You can also get in touch with us if you have an issue and we can help to resolve it.
We strongly advise businesses to take the time to respond and communicate with both happy and unhappy customers. This is part of how they manage feedback and builds trust.
Using your Trustpilot account to respond to reviews can be an important part of managing customer feedback and building your brand online. However, be aware that replying to fake or negative reviews may have an impact on your search visibility.